Terms and conditions
1. GENERAL INFORMATION
1.1. The sale of products (hereinafter the "Products") marked with the "Mytracksuit" brand (hereinafter the "Brand"), offered on our website www.mytracksuit.it (hereinafter the "Site") or with a purchase proposal by telephone or e-mail, is governed by these general conditions of sale (hereinafter the "General Conditions").
1.2. Mytrack srl reserves the right to apply to one or more orders (hereinafter the "Order") specific contractual provisions that will be reported in the summary before the confirmation of the same by the Customer (hereinafter the "Specific Forecasts"). In this case, the contractual conditions applicable to the single Order will be both the General Conditions and the Specific Forecasts. In the event of a conflict between the General Conditions and the Specific Forecasts, the latter will prevail over the General ones for the aspects expressly waived.
1.3. The Products are sold directly by Mytrack srl (limited liability company), a company incorporated under Italian law, (CF: 02494330976) with registered office in Prato via Genova 17/7.
1.4. Mytrack srl may at any time modify or amend these General Conditions. The changes will be effective from the moment of their publication on the Site, it being understood that any Orders already accepted by Mytrack srl will continue to be governed exclusively by the General Conditions and by the Specific Forecasts in force at the time of the conclusion of each Order.
2. PRIVACY & COOKIE POLICY
When services are used and orders placed through them, the buyer agrees to provide us with his e-mail address, postal address and / or other contact details in a truthful and accurate manner. You further agree that we may use this information to contact you in the context of your order, if necessary. We respect the right to privacy. To see how they collect and use personal data, including how to unsubscribe from non-transactional communications from us, see our Privacy & Cookie Policy.
3. COMMERCIAL POLICY - RESTRICTIONS ON SALE AND DELIVERY OF PRODUCTS
3.1. The Products are offered for sale exclusively to natural persons who act for purposes that do not fall within the framework of their commercial, industrial or professional activity (hereinafter the "Customers").
3.2. In consideration of the above, Mytrack srl reserves the right not to process orders from subjects other than Customers and to provide, for each category of Product, a maximum number of Products that can be purchased.
3.3. The Customer acknowledges and accepts that the Products may only be shipped to the countries listed in the article.
3.4 The billing address and the shipping address must be within the same country.
3.5. The Customer acknowledges and accepts that, for security reasons, no shipments of Orders addressed to a post office box or to non-identifiable recipients and / or addresses will be made.
3.6. All communications to the Customer will be made by Mytrack srl to the e-mail address indicated by the Customer during registration or when purchasing if the Customer checks out as a guest. Any changes to this address must be communicated in writing to Mytrack srl without delay.
4 METHOD OF PURCHASE
4.1. Each Product offered for sale is described and viewable on the Site where there are photographic images of the Products, the relative unit price including VAT, the colors and the different sizes, measures and / or formats available (where applicable).
4.2 Although Mytrack srl adopts measures and precautions aimed at ensuring that the photographs shown on the Site are faithful reproductions of its Products, some variations are always possible due to the technical characteristics or color resolution of the Customer's computer. Consequently, the images and colors of the Products offered for sale may, in some cases, not correspond to the real ones. The images and colors, therefore, must be considered as indicative and exemplary. Mytrack srl will therefore not be responsible for any mismatch of the images or colors of the Products due to the aforementioned reasons. We have made every effort to be able to view, as accurately as possible, the colors of our products that appear on the "Services". However, as the actual colors the Customer will see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
4.3. In order to execute each Order for the selected Products, the Customer must carefully follow the instructions and procedures made available on the Site.
4.4. The Customer is requested to verify the accuracy of the content of each Order before confirming the same, by entering all the information requested on the Site. Before the conclusion of each Order, the Customer will be asked to confirm that he has read and accepted the Order. In case of non-acceptance of the contents of the Order and / or the General Conditions it will not be possible to conclude the Order itself.
4.5. Before the Customer confirms the Order, the latter can always be modified or corrected. The confirmed Order will not be further modifiable, but can only be canceled, except when provided for in the article of these General Conditions and by mandatory provisions of law.
4.6. At the end of the purchase procedure, it is advisable to download, save or print all the conditions of the Order including the General Conditions in force on the date of conclusion of the same. The Customer will also receive an e-mail confirming receipt of the Order placed, containing a summary of the information already reported in the Order form (i.e. Customer data, shipping methods and addresses, an indication of the model, color and the size / measurement of the selected Products, the indication of the price and any delivery costs).
4.7. Customers who have registered on the Site will be able to monitor the status of their Order at any time by entering "My Orders", within the "Account" area. In any case, the status of the Order will be monitored for all Customers who purchase on the Site by contacting Customer Care using the contact form or on the Site.
4.8. Each Order confirmed by the Customer will be sent automatically to Mytrack srl and will be filed at the operational headquarters of the same, located in Prato via Genova 17/7.
4.9 The customer has the option of "pre-ordering" the goods when the order is sent, the item is finished. This option is indicated with the pre-order name containing an indication of the term within which the product will be available.
5. PRICES AND PAYMENT METHODS
5.1. The prices of the Products indicated on the Site are expressed in EURO and inclusive of VAT.
5.2. The total amount of each Order will also include the shipping costs calculated as specified in point 8 "Shipping Costs" below.
5.3. Mytrack srl reserves the right to change the prices of the Products offered for sale at any time and without notice. The changes will take effect from the moment of their publication on the Site, it being understood that the prices in effect at the time of the conclusion of each order will continue to be applied to the Orders already confirmed by the Customer.
5.4. Payment for Products purchased on the website www.mytracksuit.it can be made by cash on delivery or credit card. The accepted credit cards are those indicated in the appropriate section of the Site "Method of Payment". All prices are exclusive of delivery costs. The total cost of the order is the price of the products ordered, plus the cost of delivery except for deliveries within the national territory, as delivery is free.
5.5. Prices may change at any time, but (apart from the above) the changes will not affect orders for which we have sent an Order Confirmation. Once all the items you want to purchase have been selected, they will be added to the cart. The next step will be to process the order and make the payment. To this end, it is necessary to follow the steps of the purchase process, indicating or verifying the information required in each step. Furthermore, during the whole purchase process, before payment, it is possible to modify the details of your order. A detailed description of the purchasing process is provided in Giuda allo Shopping. Furthermore, if you are a registered user, a register of all orders placed by you is available in the "My account" area. The following cards can be used as a payment method: Visa, Mastercard, Visa Electon, Maestro, V-pay and Masterpass.
To minimize the risk of unauthorized access, your credit card details will be encrypted. Once the order is received, we ask for a pre-authorization on your card to ensure that there are sufficient funds to complete the transaction. Your card will be charged at the time of the order from our warehouse.
When clicking on “Authorize payment”, the Customer confirms that the credit card is his. Credit cards are subject to verification and authorization by the card issuer. If the entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to conclude any contract with you.
5.6 Payment for Products purchased through PayPal: Mytrack srl uses the electronic system protected and guaranteed by Paypal. Purchases made through all the circuits that Paypal itself will be integrating will be possible. We can only ship to the address indicated by Paypal.
5.7 The credit cards accepted are those indicated in the appropriate section of the Site "Method of Payment".
5.8. Payment transactions by credit card will be governed by the regulations adopted by the individual credit card circuits also with regard to spending limits.
5.9. The confirmation of the successful outcome of each Order will take place only after verifying the credit card data and following the receipt of the debit authorization by the issuing company of the credit card used by the Customer to debit this card. of credit. The charge to the Customer's credit card will be made exclusively following the shipment of each Order.
5.10. It is expressly understood that, when each Order is transmitted to the internal structure of Mytrack srl in charge of its evasion, an e-mail will be sent to the Customer of effective acceptance. In some cases (particularly short order processing times), the email in question may be omitted and the customer will only receive confirmation of the shipment of the Products.
5.11 The credit card data will be managed with the utmost confidentiality directly by the circuit manager. Mytrack srl is not responsible for any fraudulent or illegal use of credit cards by third parties upon payment of the products purchased on the website wwwmytracksuit.it or through Pay by Link. In this regard, Mytrack srl reserves the right to cancel the transaction and cancel Orders in the event of a report of fraudulent use of credit cards or other methods indicated in the article of these General Conditions. To ensure greater security, additional information or documents may be requested at any time without which Mytrack srl reserves the right not to accept the transaction.
6. AVAILABILITY OF PRODUCTS PURCHASED ON THE SITE
6.1. The Customer acknowledges that the stocks of Products offered on the Site are limited
6.2. Occasionally, the unavailability of one or more Products may occur. In this case, Mytrack srl will inform the Customer via email within 20 working days from the day on which the Customer confirmed his Order.
6.3. In the event that none of the Products ordered by the Customer are available, Customer Care will send an e-mail to the Customer informing him that the Order cannot be processed and Mytrack srl will cancel the relevant Order. In this case, no charge will be made on the Customer's credit card.
6.4. If, on the other hand, only one or more Products covered by the Order are available, the Customer Service will send an e-mail to the Customer with details of the items not available. The Order will still be processed for the part of the Products available and the Customer will only be charged for the amount corresponding to the same, unless the Customer informs Mytrack srl in writing of his intention to cancel the entire Order.
7. TRANSPORT AND DELIVERY
7.1. Mytrack srl undertakes to process each confirmed Order within 24 working days starting from the business day following the one on which the Customer sent the Order, except in unforeseeable and exceptional unforeseen circumstances. During the periods of company closure, the delivery times indicated above may be subject to postponements.
7.2. When the Products are shipped, the Customer will be informed by email.
7.3. Customer Care is available to the Customer to provide assistance on the status of the Order and for any problems relating to delivery. However, the service may be subject to delays and / or interruptions during periods of company closure.
7.4. Shipments are made by courier: Alpiexpress (with Fedex, UPS, TNT and Bartolini)
7.5 Mytrack srl ships from various warehouses. For orders with more than one item, it is possible to divide the order into multiple packages, based on stock levels, at our discretion. We aim to deliver orders as quickly as possible. However, sometimes during periods of high sales, deliveries can take longer; questions regarding shipping and delivery, please contact our Customer Service Platform.
7.6 Delivery to the carrier constitutes delivery to the Buyer, and subsequently, the risk of loss or damage passes to the Buyer. Any claim by the Buyer relating to damage during shipping or delivery should be made directly to the carrier. Any claims by the Buyer against Mytrack srl for deficiency or damage occurring before such delivery to the carrier must be made within five (5) days after receipt of the goods and accompanied by the original transport invoice signed by the carrier noting that the carrier has received the goods from Mytrack srl in the required condition. Despite the passage of the risk of loss for the Buyer, the title and the right of possession for the goods sold below will remain with Mytrack srl until all the payments below are made: dissuasive payments highlighted by notes or other, interest, transport costs; The Buyer agrees to do everything necessary to perfect and maintain this right and title in Mytrack srl.
The object (subject to availability), is processed within two days of receipt of the order, and after payment has been made.
Shipping is expected within 20 working days, and delivery estimated in 3 days. working days for Italy, and 7 working days for Europe, shipping tracking will be communicated to monitor the package.
The seller has no responsibility for any delays in delivery caused by the carrier or by exceptional events or events of force majeure. Nor is it in any way responsible for damage caused by the carrier.
It is recommended to affix, upon receipt of the package and to the side of the signature for receipt, the words "Withdrawal subject to inspection" and to report any visible deterioration of the packaging as a written note. Without this precaution, it will not be possible request partial or total insurance reimbursement in the event of damage attributable to transport. The shipping method is Standard.
8. SHIPPING COSTS
8.1 The shipping costs will be displayed, together with the other costs related to the purchase, at the conclusion of the compilation procedure of each Order and prior to the confirmation of the same.
8.2. Unless otherwise specified in the Order, the shipping costs, determined at a flat rate, will be included for destinations on the national territory while for shipments abroad they will be specified at the time of purchase.
9. RIGHT OF WITHDRAWAL
9.1. The Customer has the right to withdraw, in whole or in part, from each Order, no later than the term of 14 days, starting from the day of receipt of the Products. After this deadline it will no longer be possible to exercise the withdrawal. For the purpose of returning the Products, you must inform the Customer Care by email: customercare@mytracksuit.it who will take action to register the return request.
9.2 In case of exercising the right of withdrawal for purchases made through the Site, the Customer must return the products to Mytrack srl within the aforementioned period of 14 days, delivering them to the courier that MyTrack srl will send.
9.3 The Product must be returned to the courier in its original state with the identification tag, still attached, and packaging, after being carefully placed in the box in which it was delivered and carefully closed with adhesive tape. The product must not have been used or tampered with. Otherwise, the withdrawal is considered incorrectly exercised.
9.4 For the return, the shipping cost is € 15.00 for Italy.
Returns abroad vary according to the destination, consult the table at the bottom of the page.
9.5. If the withdrawal is not exercised in the manner indicated above, Mytrack srl will not accept the returned Products and will return the Products to the Customer without additional shipping costs.
9.6. If, on the other hand, the withdrawal is validly exercised, Mytrack srl will re-credit the amounts corresponding to the value of the returned Products as quickly as possible and in any case within 14 days from the date of receipt of the Products.
9.7 My Track srl reserves the right in any case to withhold the refund until the Product has been received and verified or until the Customer proves that he has returned the product correctly and in intact condition, taking into account the situation that occurs first.
10. Product Replacement
For the purpose of exchanging the Products, the Customer must inform the Customer Care by email: customercare@mytracksuit.it who will take action to register the exchange request. The Customer must return the products to Mytrack srl within 14 days, delivering them to the courier that MyTrack srl will send.
The Product must be returned to the courier in its original state with the identification tag, still attached, and packaging, after being carefully placed in the box in which it was delivered and carefully closed with adhesive tape. The product must not have been used or tampered with. Otherwise, the withdrawal is considered incorrectly exercised.
The purchased products can be replaced, at the request of the Customer, no later than 14 days from receipt of the ordered products, with others of the same model, changing size, according to the same return procedures indicated in the previous articles, at a cost of € 15, 00 for Italy.
Returns abroad vary according to the destination, consult the table at the bottom of the page.
10.1 Conditions of integrity for the return
According to the provisions of Article 57 of the Consumer Code, the consumer is responsible if the products returned by the Customer are damaged, incomplete, deteriorated and / or used in a manner that does not comply with normal diligence. An asset is considered to be used beyond normal diligence in the case of use beyond what is necessary to establish its nature, characteristics and functioning (e.g. in case of removal of the labels, if the garment has been worn and not just tried on It is possible to return a purchased item only if in the same condition in which it was received. The Customer must therefore ensure that:
- the item has not been used or has suffered damage during the test;
- the item has not been soiled or has undergone washing;
- the item retains all the pendants, labels, the guarantee seal placed on the garment at the time of quality control and the original finishes;
- the article has not undergone any changes of any kind.
In particular, we specify that all types of items contained in their original box must be returned inside in the original packaging, which is considered an integral part of the item.
In the event of the return of the damaged, incomplete, deteriorated and / or in conditions of use that do not comply with normal diligence, without prejudice to the right of withdrawal, the Customer will be charged the amount corresponding to the decrease in the value of the asset. In such cases, Mytrack srl will promptly notify the Customer of the damages and non-conformities found upon receipt of the items. The sum charged to the Customer, which in any case cannot be higher than the price paid for the purchase of the item, will be reduced.
11. WARRANTY
11.1. The Products are covered by a legal guarantee of conformity pursuant to articles 128 and ss. of the Legislative Decree 206/2005 ("Consumer Code). This guarantee is reserved for customers. Mytrack srl is therefore responsible towards the Customers for any lack of conformity existing at the time of delivery of the Products and which occurs within two years from the delivery of the Products. In this case, the Customer has the right to restore, without charge, the conformity of the Products by repair or replacement or to an appropriate reduction in the price or to terminate the contract in accordance with the terms and conditions set out in art. 130 cod. cons.
11.2. The Customer loses the aforementioned rights if he does not report the lack of conformity to Mytrack srl within 8 days from the date on which he discovered it. The direct action to assert the defects not maliciously concealed by Mytrack srl is prescribed, in any case, within twenty-six months from the delivery of the goods.
11.3. The costs necessary to make the Products conform to the contract, including shipping costs, will be borne by Mytrack srl.
11.4. For the purpose of returning the defective Products, the Customer must inform, by telephone or by email (customercare@mytracksuit.it ), the Customer Care, who will activate the practice.
11.5. The Customer must return the defective products to Mytrack srl by delivering them to the courier for shipment.
11.6. The Products, as far as possible, must be returned in their original condition and packaging with the identification tag still attached.
12. PERSONALIZED PRODUCTS
12.1. Pursuant to and for the purposes of article 59 c), Legislative Decree 206 of 6 September 2005 ("Consumer Code"), the right of withdrawal, cancellation or return is excluded in the case of Orders relating to customized products or clearly personalized.
12.2 Notwithstanding the provisions of the previous article 4.6., The payment of the customized Products is always in advance of the shipment.
12.3. Notwithstanding the provisions of Article 6.1 above, the delivery of the "Made To Order" Products will take place within the terms indicated in the Order.
13. THIRD PARTY LINKS AND RESOURCES
The Site and the Mytracksuit App may contain links to third-party sites that are not owned or controlled by the same; Mytrack srl have no control and do not accept any responsibility and do not approve of verifying the contents, privacy policies or practices of third party sites or services. They do not provide any warranties or representations as to the accuracy, completeness or timeliness of any content published on the Site or on our Apps by other parties other than Mytrack srl. We strongly recommend that you read all third party terms and conditions and privacy policies.
14. EXTRAORDINARY AND UNPREDICTABLE EVENTS
Mytrack srl will not be liable for any failure or delay in complying with any of the obligations it assumes under the Terms or other contracts when it is caused by events that are beyond our reasonable control ("Force majeure"). "Force Majeure" includes any act, event, omission or incident that is beyond our reasonable control, including but not limited to the following:
• Strike, blockade or other forms of protest.
• Civil unrest, riot, invasion, terrorist attack or terrorist threat, war (declared or not), threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster. • Inability to use trains, ships, aircraft, motorized or other means of transport, public or private. public or private telecommunications.
• Acts, decrees, laws, regulations or restrictions of any government or public authority.
• Strike, problem or accident in sea or river transport, postal transport or any other type of transport.
It is understood that our obligations arising from the terms or from other contracts, are suspended during the period in which the force majeure remains in force, and we will be given an extension of the period of time equal to the time of the duration of the force majeure situation.
We will provide all reasonable resources to put an end to the force majeure situation or to find a solution that allows us to fulfill our obligations under the Terms or other contracts despite the force majeure situation or to find a solution that allows us to fulfill to our obligations under the Terms or other contracts despite the force majeure situation.
15. APPLICABLE LAW AND DISPUTES
15.1. Orders and these General Conditions are governed by Italian law and will be interpreted on the basis of it.
15.2. For all disputes relating to the Orders and / or these General Conditions, the Court of the place of domicile or residence of the Customer will be competent according to the applicable law, or at the choice of the same, the Court of Prato.
16. CONTACTS
16.1. For any further information, assistance or complaint, Customers are invited to send an e-mail to the following address customercare@mytracksuit.it or to contact Customer Care through site contacts.
For all aspects not specifically expressed, the European legislation for distance trading prevails.Mytrack srl reserves the right to rectify / review the terms and conditions contained in this legal notice, by updating it, whenever it deems it necessary. appropriate, without any obligation to give notice.The user is required to comply with the terms contained in this legal notice, periodically checking for updates, changes and corrections.
| COUNTRY | COST |
|---|---|
| FRANCE | € 30.00 |
| GERMANY | € 30.00 |
| ENGLAND | € 36.00 |
| BELGIUM | € 32.00 |
| AUSTRIA | € 32.00 |
| OLANDA | € 32.00 |
| SPAIN | € 32.00 |
| DENMARK | € 33.00 |
| FINLAND | € 33.00 |
| GREECE | € 33.00 |
| IRELAND | € 33.00 |
| PORTUGAL | € 33.00 |
| SWEDEN | € 33.00 |
| CZECH REPUBLIC | € 38.00 |
| HUNGARY | € 38.00 |
| POLAND | € 38.00 |
| SLOVAKIA | € 38.00 |
| SLOVENIA | € 38.00 |
| BULGARIA | € 39.00 |
| ESTONIA | € 39.00 |
| LATVIA | € 39.00 |
| LITHUANIA | € 39.00 |
| MALTA | € 39.00 |
| ROMANIA | € 39.00 |
| NORWAY | € 35.00 |
| SWISS | € 35.00 |
| TURKEY | € 38.00 |
| RUSSIA | € 76.00 |
| UKRAINE | € 76.00 |
| SERBIA | € 76.00 |
| BELARUS | € 76.00 |
| UNITED STATES | € 47.00 |
| CANADA | € 47.00 |
| MIDDLE EAST | € 94.00 |
| ASIA | € 98.00 |
| AFRICA | € 115.00 |
| CHINA | € 62.00 |
| HONG KONG | € 62.00 |
| KOREA | € 62.00 |
| JAPAN | € 62.00 |
| COUNTRY | COST |
|---|---|
| FRANCE | € 60.00 |
| GERMANY | € 60.00 |
| ENGLAND | € 72.00 |
| BELGIUM | € 64.00 |
| AUSTRIA | € 64.00 |
| OLANDA | € 64.00 |
| SPAIN | € 64.00 |
| DENMARK | € 66.00 |
| FINLAND | € 66.00 |
| GREECE | € 66.00 |
| IRELAND | € 66.00 |
| PORTUGAL | € 66.00 |
| SWEDEN | € 66.00 |
| CZECH REPUBLIC | € 76.00 |
| HUNGARY | € 76.00 |
| POLAND | € 76.00 |
| SLOVAKIA | € 76.00 |
| SLOVENIA | € 76.00 |
| BULGARIA | € 78.00 |
| ESTONIA | € 78.00 |
| LATVIA | € 78.00 |
| LITHUANIA | € 78.00 |
| MALTA | € 78.00 |
| ROMANIA | € 78.00 |
| NORWAY | € 70.00 |
| SWISS | € 70.00 |
| TURKEY | € 76.00 |
| RUSSIA | € 76.00 |
| UKRAINE | € 76.00 |
| SERBIA | € 76.00 |
| BELARUS | € 76.00 |
| UNITED STATES | € 94.00 |
| CANADA | € 94.00 |
| MIDDLE EAST | € 188.00 |
| ASIA | € 196.00 |
| AFRICA | € 230.00 |
| CHINA | € 124.00 |
| HONG KONG | € 124.00 |
| KOREA | € 124.00 |
| JAPAN | € 124.00 |